Infra Banking Experts
Austria´s Bank for Infrastructure

Ombuds office

Dear customers,

Customer satisfaction is a top priority for Kommunalkredit Austria AG (“Kommunalkredit”). Your feedback is therefore particularly valuable for us.
If you have any complaints and constructive criticisms, here is where you can voice them:
Kommunalkredit Austria AG
Ombuds Office
Türkenstraße 9 | 1090 Vienna | Austria
T +43 1 31631 | F +43 1 31631-105

Please be specific in describing the subject matter of your complaint and don’t forget to supply your contact details (postal address, e-mail address or phone number) so we can get in touch with you if we have any questions. Your complaint may concern anything you were not satisfied with in the context of a banking service provided by Kommunalkredit Austria AG.

Processing of complaints

We will do our best to process your complaint as promptly as possible. Once we have received a complaint from you, we will immediately get in touch with you and inform you how long we think it will take to process your complaint.

Dispute Resolution Bodies outside Kommunalkredit

  • Joint Arbitration Body of the Austrian Banking Sector for all banking transactions (except foreign-currency loans)
    Wiedner Hauptstraße 64 | 1045 Vienna
    T +43 1 505 42 98 | F +43 1 505 44 74
    Office(at)bankenschlichtung.at| W www.bankenschlichtung.at
  • Internet Ombudsperson (www.obmudsmann.at) for online contracts concluded for pecuniary interest, other issues of e-commerce or Internet law, data protection, copyright or trademark law relating to Internet transactions, if you are a consumer residing in Austria.
  • Arbitration body for consumer transactions (www.verbraucherschlichtung.ag) for foreign-currency loans or other disputes not covered by the above dispute resolution bodies.
  • Online Dispute Resolution Platform of the European Commission (www.ec.europa.eu/odr). Disputes arising over contracts concluded online can also be referred to the Online Dispute Resolution Platform set up by the European Commission.